Privacy
Last updated: November 4, 2026
ImgCrisp is a WordPress plugin and an image service (api.imgcrisp.com) made by Fullspec Studio LLC, 6234 W Spray Lake Dr, West Jordan, Utah 84081. This page explains what we collect when you use the plugin, the service and this website, what we do with it, and what we never do. If something here is unclear, write to us.
The short version
- The plugin sends us an image only when it needs to make that image smaller or sharper. We process it and send the results back. We do not keep your images.
- We never receive your posts, your pages or your visitors’ data.
- Health reports from your site are off unless you switch them on.
- This website sets no cookies and uses no advertising trackers.
- We do not sell personal data, and we do not use your images to train anything.
What the plugin sends, and when
The plugin talks to the ImgCrisp service when you upload an image (only if you have switched on automatic optimization of new uploads), run Bulk Optimize, ask for an upscale or a re-optimize, and when its queue retries or finishes that work in the background.
- For an optimization: the image file, its file name, your optimization settings (quality, formats and sizes) and your API key.
- For an AI upscale: the same, for that one image, after you confirm the price. Collecting a finished upscale sends only the job number, its settings, the original file’s format (such as JPEG or PNG) and your API key.
- Status checks: when you open the plugin’s screens, the plugin checks that the service is reachable and that your key is valid. These requests carry your API key and WordPress’s standard request header, which includes your site’s address.
The plugin does not send your posts, comments, users, customers, visitors’ data or anything else from your database.
Health reports (off by default)
If you switch on health reports in the plugin’s settings, your site sends a short report once a day, and straight away if optimization keeps failing. A report holds your site’s address, the time, the plugin, WordPress, PHP and service versions, whether the service and your key work, the state of the optimization queue, image counts and coverage, and whether modern formats are being served. It holds no images, no error details and none of your quality, format or exclusion settings. We use reports only to spot problems before you have to tell us about them. You can switch them off at any time.
Support bundles
The plugin can build a diagnostics file for you to download. It never leaves your site unless you send it to us yourself. It hides your API key and contains no images.
What happens to your images
The service makes your image smaller in memory and returns the results to your site, where they are stored. It does not save your images on our servers.
For an AI upscale, the service passes that one image to a specialist upscaling provider, which runs the super-resolution model that enlarges it. Your site never contacts the provider itself. The provider keeps the upscaled result for up to 7 days so your site can collect it, then deletes it.
Every original is backed up on your own site, so you can restore any image, one at a time.
Your account
[Accounts and billing are not live yet. When they are, this section will describe them. As planned:]
- What we hold: your email address, the sites connected to your account, your credit balance and a ledger of what each credit was spent on.
- Sign-in: by a link sent to your email. We keep sign-in and security records for 12 months to protect your account.
- Payments: handled by Stripe. We never see or store your card number. Stripe’s privacy policy applies to the payment details you give it.
- Free trial: to allow one trial per account and per site, we keep a coded fingerprint of each email address and site that has used one, even after an account is closed. The fingerprint does not store your email or site address in readable form, but we treat it as personal data.
This website
- No cookies. This site sets none.
- Visit statistics. We use Vercel Web Analytics and Speed Insights to count visits and measure how fast the pages load. They work without cookies and do not follow you to other sites. Vercel’s privacy policy explains how it handles this data.
- The contact form. When you send a message, we receive your name, email address, the site you mention, the topic and your message, along with the page you sent it from. The form is delivered through EmailJS, which passes it to our inbox. We use it only to reply to you, and keep it for as long as we need for the conversation and any follow-up, then delete it. EmailJS’s privacy policy applies to the delivery.
Who else processes data for us
| Provider | What it does for us | What it receives |
|---|---|---|
| Fly.io | Runs the ImgCrisp service, in the United States | Images while they are processed, and service logs |
| Upscaling provider | Runs the AI model for upscales you confirm | The one image you asked to upscale |
| Vercel | Hosts this website and its visit statistics | Standard request data from your browser |
| EmailJS | Delivers contact form messages | What you type into the form |
| Stripe | Takes payments (when billing launches) | Your payment details |
We share data with these providers only so they can do these jobs for us. If you would like the name of a provider listed here by its role, ask us and we will tell you. We do not sell or rent personal data to anyone.
Logs
Like any web service, ours records each request: the time, the address it came from, what was asked and whether it worked. Logs never contain image contents. We use them to keep the service running, find faults and stop abuse, and keep them for 30 days.
Where data is processed
The service and this website run in the United States. If you are outside the United States, your images and requests are processed there.
Your rights
You can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live, you may have further rights, such as to object to processing or to receive your data in a portable form, and to complain to your local data protection authority. To make a request, write to us. We will reply within 30 days.
Children
ImgCrisp is for people who run websites. It is not meant for children under 16, and we do not knowingly collect their data.
Changes to this page
If we change how we handle data, we will update this page and the date at the top. If a change matters, we will also say so in the plugin’s changelog before it takes effect.
Contact
Fullspec Studio LLC, 6234 W Spray Lake Dr, West Jordan, Utah 84081. Use the contact form for any privacy question or request.